Refund & Cancellation.

Sunfruit Solutions, Inc. provides custom, made-to-order services. Because we reserve time and begin work specifically for you, this policy explains how deposits, cancellations, and refunds work. The terms of the signed proposal or statement of work (“SOW”) for your project take precedence where they differ from this page.

Most engagements begin with a non-refundable deposit that reserves our schedule and covers initial discovery and setup. Once work has started, the deposit is not returned, as it compensates time already committed to your project.

• ›You may cancel an engagement at any time by written notice to hello@sunfruit.net.
• ›You remain responsible for fees for all work completed and any non-cancellable third-party costs incurred up to the cancellation date.
• ›Any amounts paid in advance for work not yet performed will be refunded, less the non-refundable deposit and work already delivered.
• ›On cancellation, we will hand over deliverables completed and paid for at that point, subject to our Terms of Service.

For projects billed by milestone, fees for completed and approved milestones are non-refundable. Work not yet started at the time of cancellation is not charged.

To request a refund, email hello@sunfruit.net with your invoice number and the reason for the request. We review requests within 5 business days, and approved refunds are issued to the original payment method within 10 business days.

If anything about billing or this policy is unclear, reach out before your project starts — we’re happy to walk through it so expectations are clear on both sides.